You may see that your "Use the following DNS server addresses" fields are set to: Please refer to this short article on how to access these settings: It is quite easy to change these settings back yourself. Other misconfigurations of DNS settings are also possible. This is done by adult pornography "codec" installations. A common problem we see is hijacked DNS, pointing to rogue nameservers in Ukraine. The problem with your Internet connectivity may be caused by a misconfiguration of your TCP/IP DNS. NOTE: Most standard Internet connections do not use a proxy. Please refer to our FAQ on how to configure your proxy to work with SUPERAntiSpyware. Your proxy is configured to exclude the domain. The best and safest way to let SUPERAntiSpyware check for program and definition database updates is to create proper exceptions for the product components.Ĥ. NOTE: Simply disabling your firewall may not be sufficient to allow SUPERAntiSpyware to access the Internet, and doing so will put your PC at risk. NOTE: You may have to reboot your PC in order for the changes you've made to your firewall configuration to take effect. If not, verify that SUPERANTISPYWARE.EXE and SSUPDATE.EXE are granted incoming and outgoing TCP/IP traffic (on Port 80/443, HTTP/HTTPS). On a typical system (assuming default install options), the SUPERAntiSpyware applications that must access the Internet are located here:Ĭ:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXEĬ:\Program Files\SUPERAntiSpyware\SSUPDATE.EXEįor most firewalls, simply "trusting" the applications specified above should be sufficient. Other firewalls may make you manually specify the program that you are creating an exception for. SUPERANTISPYWARE.EXE and SSUPDATE.EXE will appear in a known application list as SUPERAntiSpyware and SUPERAntiSpyware Update Application, respectively. Some firewalls (like ZoneAlarm) may list known applications that you can create an exception for. We recommend consulting with the technical documentation and product support for your firewall if you are unsure how to do this. "trusting" or "allowing") SUPERAntiSpyware will vary. Your firewall has active exceptions created for SUPERANTISPYWARE.EXE and SSUPDATE.EXE, the two SUPERAntiSpyware applications that connect to the Internet.ĭepending on the firewall you use, the method for creating an exception for (a.k.a. We recommend consulting with the technical documentation and support resources provided by your ISP and/or system administrator if you are unsure of the proper network settings to use with your PC.ģ. NOTE: Under most circumstances, automatic detection of network settings is preferred. Click OK on all windows to save the change, then restart Windows, and try again to update the definition database.Enable (check) the "Automatically detect settings" option.Open the Tools menu, and select Internet Options.Windows is set to automatically detect local area network settings. broadband, wi-fi, dialup), your web browser should be able to navigate to your home page without error.Ģ. Regardless of the method you use to connect to the Internet (e.g. Your network connection is enabled and active. If you receive this error, please make sure that the following are true:ġ. This error means that SUPERAntiSpyware cannot connect to the Internet to download definition database updates. I receive the error message "There was an error trying to retrieve definitions."
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